Terms and Conditions - No Refund Policy
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1 General Policy
By booking an appointment, treatment, or service with S Kosmetics you agree to our No Refund Policy. All payments made to the clinic are final and non-refundable, regardless of circumstances.
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2 Appointments and Services
Once a service has been booked and paid for, it cannot be refunded.
If you are unable to attend your appointment, you may reschedule (subject to availability) if you provide at least 12 hours notice.
Failure to attend or cancel without adequate notice will result in forfeiture of payment.
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3 Packages and Prepaid Treatments
All prepaid treatments and packages are non-refundable and non-transferable.
Treatments within a package must be used within the validity period stated at the time of purchase.
Unused sessions will not be refunded or credited after the expiry date.
Failure to attend a scheduled appointment without the required notice will result in the session being deemed completed and deducted from the prepaid package balance.
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4 Medical Suitability
It is your responsibility to provide accurate medical history and disclose all relevant health conditions.
If a clinician determines you are unsuitable for a treatment for medical or safety reasons, the amount paid may be credited towards an alternative treatment of equal value, but no refunds will be issued.
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5 Results Disclaimer
Results vary for each individual, and S Kosmetics cannot guarantee specific outcomes.
Dissatisfaction with treatment results does not entitle you to a refund.
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6 Product Purchases
All product sales (skincare, supplements, etc.) are final.
We do not accept returns or provide refunds for opened or used products, unless required by law.